Rockstar announcement...
Thank you everyone for continuing to bear with us since Tuesday’s initial roll out of Grand Theft Auto Online – we’re aware that a variety of technical difficulties have made it difficult to get access and that the experience has been a bit less than smooth for many of you who jumped in straight away, so here are a few updates as of this afternoon to keep you all apprised.
At the Rockstar Games Support site, there is a dedicated article listing out the most common technical issues being reported. Things are changing and developing frequently but here are some latest updates as of this afternoon:
- For PlayStation 3 users, a PlayStation Network server issue was detected that was limiting the amount of possible concurrent users. This was preventing most players from accessing GTA Online altogether and as of this morning, that problem was resolved.
- There is an issue that is preventing some players from getting through the first tutorial mission across both platforms. Many players have been able to get through this with repeated retries, and we are working on unblocking this for everyone as soon as possible.
- This morning, we experienced some instability across the GTA Online services which is affecting even people who have progressed beyond the tutorial mission. We are identifying these issues now and are working to restore stability for users as soon as possible.
- For the time being and until we have been able to get everybody access to GTA Online and things are running smoothly, we have disabled the option of purchasable GTA$ cash packs. Players can however keep on earning GTA$ by pulling off Jobs and other profitable gameplay activities rather than purchasing cash packs.
You can keep updated on these and other common issues by subscribing to the GTA Online Launch Status Rockstar Support article at http://support.rockstargames.com/hc/en-us/articles/200426246-GTA-Online-Launch-Status-Latest-Updates-. Subscribers will be sent an automatic notification as updates happen.
All of these initial technical issues will be ironed out as soon as we can. Please know that the entire team here at Rockstar and all of our relevant partners are and will continue to be working around the clock to get the experience to be as smooth as possible, as soon as possible.
In the meantime, for anyone experiencing technical problems, we encourage you to report them to our dedicated Support Team at Support.RockstarGames.com and at twitter.com/RockstarSupport. This is the best place to get direct technical help and we are constantly looking at the most commonly reported issues there to resolve.
For those of you who have been getting into and playing GTA Online, we also encourage you to please share your gameplay experience feedback with us at GTAOnline@rockstargames.com so that we may know what aspects you’re liking and disliking to help guide how the game will grow and evolve past this initial period.
Thanks again everyone for your patience and your support – we will continue to keep you updated.
